FrontRange's strengths, as noted by Info-Tech Research Group, include:
Info-Tech Research Group Vendor Landscape reports recognize outstanding vendors in the technology marketplace. Assessing vendors by the strength of their offering and their strategy for the enterprise, Info-Tech Research Group Vendor Landscapes pay tribute to the contribution of exceptional vendors in a particular category.
According to Info-Tech Research Group, "ITSM is an entirely new software product aimed at more mature Service Desks. If an integrated full service catalog is a requirement, FrontRange ITSM should be on your shortlist."